Administrative Manager
Center for Human Development

Job Order #: 19989266

Springfield, MA 01105

Full Time

40 hours per week

POSTED 11/6/2023

EXPIRES 12/7/2023

Job Description

Administrative Manager

Job Category: First/Mid Level Mgmt
Requisition Number: ADMIN005249
Outpatient Clinic
Springfield, MA 01105, USA

Job Details

The Stimulant Treatment And Recovery Team (START) team at Center for Human Development (CHD) seeks a highly motivated individual to provide administrative and project support for the START clinic. This position will include providing services in our START clinic for individuals with stimulant use disorder The Program Coordinator will provide administrative support including data collection and contingency management as well as other programmatic needs

· Responsible for the administrative aspects of the Stimulant Use disorder clinic, including: managing program records and handling communication needs of the program.

· Educates participants about the program, their roles in the program, and any other vital information. Serves as a resource/case manager for the patients.

· Completes enrollment, quarterly, and disenrollment paperwork with patients, including explaining reporting requirements, and obtaining informed consent of subjects and/or their families.

· Schedules appointments for patients within assigned time frame and ensures patients are prepared for the visits; conducts reminder phone calls and/or sends mail communications.

· Reviews the data collection forms for each enrollee for completion and quality and performs data entry of data collection forms into secure database to ensure timely and accurate entry.

· Distributes compensation payment/vouchers to participants; maintains a log of payments made and receipts received. Oversees tools to monitor compensation and educates patients as needed.

· Maintains weekly/monthly status reports on all participants regarding reporting requirements

· Supports other team members

· Coordinates with and supports the medical team on clinical, administrative, and psychiatric needs

· Assist in group visits both in person and via zoom

· Participates in all grant meetings, tracking, and reporting,

· Communicates with the Program Director to ensure program needs are met in a timely fashion ? requesting patient compensation as needed, troubleshooting computer problems, notifying when a patient is difficult to contact, etc.

· Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed.

· Performs office-related duties such as answering phones, picking up and delivering mail, ordering and distributing office supplies, handling faxes, scanning, filing, photocopying, collating materials, maintaining the update of policy manuals, etc.

· Interviews and observes patients for program requirements and collects and analyzes data to validate eligibility and patient commitment. Enters responses and observations into computer database.

· Adheres to legal, professional and ethical codes with respect to confidentiality and privacy.

· Participates in special projects as needed.


Skills Preferred
Bilingual - Novice

Behaviors Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations Preferred
Self-Starter: Inspired to perform without outside help

Education Required
Associates or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

How To Apply

To apply go to:


Outpatient Clinic
Springfield, MA 01105

Get Directions



Not Specified

Per Diem Position

Not Specified

Union Position





Not Specified


Not Specified

Benefit Details




Not Specified


Not Specified


Not Specified


332 Birnie Ave
Amherst, MA 01002