Job Description

Sales Support Specialist

Reference - EPR007401
Location - East Windsor, CT, USA
Type - Full Time
Job Category - Sales

Employee will be accountable for maintaining the full open order report. Additionally, the Sales Support Specialist will be responsible for working with the operations team to make sure updates are given accordingly for customers, in a timely manner. This role reports to the Vice President of Business Development, can be remote up to (2) days per week, (3) days per week must be at the CT office, and travel as required to support internal and external requirements.

Job Responsibilities

Process order updates with a high level of accuracy and efficiency maintain customer status reports
manage and facilitate entire open orders list including induction, quote, and require dates
Makes sure sales and operations provides accurate updates for customer calls and salesforce
Ensure proposals gets submitted based on due date
Responsible for updating house accounts on Salesforce
Assist with customer communications via email and telephone or conferencing services, including attendance at all customer update calls/meetings
Communicates with the operations coordinators to ensure reports are done correctly
Ensures ESD's and quotes are delivered to customer in a timely manner
Make sure reports are sent accordingly and on time to customers
Communicates with sales team to make sure salesforce is up to date and utilized correctly including: o Opportunity dates (SOP) o Opportunity status (what stage it's in) o Using SF chatter o Managing the SF Case report
Make sure messages from customer are relayed to operations in a timely manner

Required Skills / Knowledge

Proficiency in Salesforce.
Effective communication skills.
Proficient in Microsoft Office.

Experience

Previous sales, customer service expertise and/or process improvement experience.
Aerospace/Industrial Account management/support
Direct involvement/support with customers

Education Requirements

BS or equivalent time and experience in Business Administration

Physical Requirements

Ability to travel on a commercial airline via economy class. Ability to lift up to 15 lbs.